PRIVACY POLICY

AVA Maple, Borivali East

Last updated: 25 July 2026

1. ABOUT THIS POLICY

This policy explains what personal information we collect through this website (www.avamaple.com) and through our advertisements on Meta platforms (Facebook and Instagram), why we collect it, who we share it with, how long we keep it, and what choices you have.

AVA Maple is a residential project developed by AVA Lifespaces LLP ("we", "us", "our"), located Off WEH, Borivali East, Mumbai 400066. MahaRERA Registration No. P51800078650.

Our marketing and lead management is carried out on our behalf by Excelsior Edge, Mumbai. When you submit an enquiry through our website or through one of our advertisements, your information may be handled by Excelsior Edge acting on our instructions.

1. INFORMATION WE COLLECT

Information you give us directly:

• Your name

• Your phone number

• Your current location or preferred locality (where you choose to share it)

• Your indicated budget range (where you choose to share it)

• Any other details you include in an enquiry or message to us

You may provide this through the enquiry form on this website, through an instant lead form on a Facebook or Instagram advertisement, through WhatsApp, or by calling us.

Information collected automatically:

When you visit this website, we and our service providers collect certain technical information, including your IP address, browser type, device type, pages viewed, time spent on pages, and how you arrived at the site.

We use the following tools:

• Meta Pixel, provided by Meta Platforms, to measure the performance of our advertising and to show relevant advertisements to people who have visited this site

• Microsoft Clarity, to understand how visitors use our website through anonymised session recordings and heatmaps

• Google services, including Search Console, to understand how visitors find and use our site

These tools may set cookies or similar technologies on your device. You can control cookies through your browser settings, though some parts of the site may not work as intended if you disable them.

1. WHY WE USE YOUR INFORMATION

We use the information you provide to:

• Respond to your enquiry and answer your questions about the project

• Send you the price list, floor plans, brochures, and project information you have requested

• Arrange and confirm a site visit

• Contact you by phone, WhatsApp, SMS, or email about AVA Maple

• Keep you informed about pricing, availability, construction progress, and future launches, where you have consented to receive such updates

• Improve our website and the relevance of our advertising

• Meet our legal, regulatory, and record-keeping obligations

We do not sell your personal information.

1. CONSENT

When you submit an enquiry, you consent to being contacted by us or by our authorised representatives about AVA Maple and related offerings, including by phone, WhatsApp, SMS, and email, including on numbers registered with the National Do Not Call or DND registry.

You may withdraw your consent at any time using the contact details in Section 9. Withdrawing consent will not affect anything we did lawfully before you withdrew it.

1. WHO WE SHARE YOUR INFORMATION WITH

We may share your information with:

• Excelsior Edge, our marketing partner, for lead management and communication on our behalf

• Our authorised sales representatives and channel partners, so they can respond to your enquiry

• Service providers who help us operate, including our website host, customer relationship management platform, messaging and automation providers, and analytics providers

• Meta Platforms and Google, in connection with our advertising, as described in Section 2

• Authorities, regulators, or legal advisers, where we are required to do so by law or to establish or defend a legal claim

We require our service providers and partners to protect your information and to use it only for the purposes we have specified.

1. HOW LONG WE KEEP YOUR INFORMATION

We keep enquiry information for as long as needed to respond to you and to maintain a record of our dealings with you, and thereafter for three years from your last interaction with us, unless a longer period is required by law or for the resolution of disputes.

If you ask us to delete your information, we will do so unless we are required to retain it.

1. HOW WE PROTECT YOUR INFORMATION

We use reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, and loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

1. YOUR RIGHTS

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:

• Ask what personal information we hold about you and how we use it

• Ask us to correct information that is inaccurate, incomplete, or out of date

• Ask us to delete your personal information

• Withdraw your consent to our use of your information

• Nominate another person to exercise these rights on your behalf in the event of your death or incapacity

• Raise a grievance about how we have handled your information

To exercise any of these rights, contact us using the details below. We will respond within the timelines required by law.

1. CONTACT AND GRIEVANCES

For any question, request, or complaint about this policy or about your personal information:

Grievance Officer: Rushabh Chaubey Email: chaubeyrushabh@gmail.com Phone: +91 98197 98428 Address: AVA Lifespaces LLP, Off WEH, Borivali East, Mumbai 400066

If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.

1. CHILDREN

This website and our advertising are directed at adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

1. THIRD PARTY LINKS

This website may link to other websites, including our social media pages. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

1. CHANGES TO THIS POLICY

We may update this policy from time to time. The current version will always be available at www.avamaple.com/privacy-policy, with the date of the last update shown at the top.